Welcome to EOS Global Collection
The global online portal of the EOS Group for your international debt collection.
EOS, one of the leading financial services companies in the world, provides debt collection services in Europe and North America, as well as in Asia for more than 20,000 clients. 8,000 employees all over the world aim to find the best solutions for the clients of the EOS Group. Together with trusted partners EOS offers debt collection services in over 180 countries.
You may have a lot of customers in different countries abroad and consequently may also have to deal with outstanding payments in other countries. With EOS, cultural differences, language barriers, different laws and geographical distance are a challenge you do not have to deal with: You can hand over your receivables to us easily - no matter where in the world you have outstanding payments, EOS Global Collection supports fast and efficient collection services worldwide.
The debt collection process is handled by our partners locally. In this way we guarantee legal expertise while respecting local mentalities. You have just one contact person in your home country, who manages the whole complex area of international receivables management for you. Via your trusted and familiar contact you can benefit directly from our extensive experience and local know-how. Just let your international business grow and prosper! We will take care of its receivables management – anywhere in the world.
Shared Service Solution
For multi-national clients with a centralized approach in debt collection, EOS supports a highly automated and customized collection strategy. Global process harmonization and transparency are in focus. Your Shared Service Center will have visibility and control over the entire collection processes and results on group level. A global framework contract with binding SLA’s and a group-wide reporting system support a higher level of standardization and improve your central controlling and quality-assurance measures.
The debt collection process and operational discussions about your files are handled by our experts locally. Your regional units will have a local contact person with extensive experience and local know-how. We handle your money as an extension of your own operation. You keep control over your receivables.
EOS Global Collection provides the infrastracture and technology for a fully automated communication and case submission flow.
Benefits for the client
- "all-in-one" solution for global process harmonization
- High control through technology, insight and comparability of different markets
- Use of synergies helps to reduce costs
- Optimized workforce by focusing on cases which add value to the organization
What you can expect from us:
- A global network of correspondents with cross-border expertise
- Regional know-how and consideration of country-specific customs
- Fast, pre-legal and therefore cost-effective solutions with EOS quality standards
- A local contact person for the whole area of international receivables management
How does EOS Global Collection work?
EOS offers an international IT platform to optimize global workflows in debt collection between partners all around the world. This online portal ensures direct, transparent and real-time communication. All collection activities and results can be seen directly in the online portal. Country specific information, including our know-how of the local markets, collection procedures and information about the local legislation is also available to our partners and clients in English language.
How can you join / use EOS Global Collection?
With EOS Global Collection you will have just one local contact person for the whole area of international receivables management. If you would like to learn more about EOS Global Collection please check the map to find your local contact or contact us under the e-mail address shown below the map. To benefit from all options that EOS Global Collection has to offer, you will receive your login data from your local EOS contact. Whenever you need an update on the progress of your international collection cases, just enter your user name and password. You will access the platform to find the requested status information with full data security.
Our international partner network
We offer debt collection services in over 180 countries, including 25 EOS offices plus a strong, carefully selected network of partners around the world. Expert teams have regional know-how for both, commercial and consumer debts. We can support you with all sorts of collection services: from skip tracing to pre-legal, legal and post-legal debt collection. Our global partner network is characterised by the following:
- Competent partners - EOS owned companies, well-known debt collection companies and selected legal partners act locally.
- Common perception - Our partners act according to our values and follow our Code of Conduct .ners - EOS owned companies, well-known debt collection companies and selected legal partners act locally.
- Permanent quality control - We guarantee expertise, rapid processing and cost optimisation
- Reliable reporting - Partners report promptly, regularly and responsibly.
- Cote d'Ivoire
- Sierra Leone
- South Afric
- New Caledonia
- New Zealand
- Sri Lanka
- Russian Federation
- Bosnia and Herzegovina
- Czech Republic
- United Kingdom
- Saudi Arabia
- United Arab Emirates
North & South America
- Costa Rica
- Domenican Republic
- El Salvador
- French Guiana
- Puerto Rico
- Saint Vincent & the Grenadines
- United States of America
- Virgin Islands U.S
Out innovative technology
Our highly modern IT platform optimises global work flows to guarantee the best possible service and collection results.
EOS Global Collection:
- regulates automated case transfers
- connects our partners all over the world
- is always up to date with transparent and real-time access to status information
- ensures full data security and privacy
- offers multiple reporting and controlling options
Our quality promise
Minimum quality standards for all cross-border network partners ensure an equally high quality worldwide.
- We ensure when actions take place:
- First letter will be sent within 1 working day
- First phone call will be done within 10 working days
- We ensure which actions take place:
- Minimum 2 written reminders
- Minimum 2 phone calls
- We ensure when actions take place:
Our satisfied clients
- Alexander Heil,
Head of Finance and Accounting
at the DER Deutsches Reisebüro GmbH in Germany:
‘ We entrust our claims to EOS because we know that our receivables are in safe hands with them. EOS operates professionally, fast and efficiently and they treat our defaulting customers with the right mixture of tact and integrity. ‘
- Mar Kasan,
Debt Collection Manager
at KBM Fineko d.o.o. in Slovenia:
‘ We consider EOS as an important and trustworthy partner. The friendly and professional team ensures all entrusted cases are handled transparently. They are incredibly flexible, an invaluable quality in our line of work. We draw most benefit from EOS global presence, the responsiveness to requests, the efficient debt collection, the reliable debtor management as well as the regular reporting. ‘
- Adrienne Gulyás,
at Gartner in Hungary:
‘ The EOS international office network is a big strength of the EOS Group. We at GARTNER appreciate very much the expertise of all EOS branches and partners. ‘
- Alexander Heil,
Preferred Partners of EOS
Tel.: +358 2 4809 2500
Fax: +358 2 4809 2511
ATS Services Private Ltd
B1/E14, Mohan Co-operative Industrial Estate
New Delhi 110044
Tel.: +91 11 66500050
Via Cristoforo Colombo 49
20090 Trezzano sul Naviglio, Milano
Tel.: +39 02 48442 111
Fax: +39 02 48463800
Riga, LV1057 Latvia
Tel.: +371 6718 69 99
Fax: +371 6718 69 18
Torre Colombo Ocidente
Rua Galileu Galilei, 2, 11º
Tel: +351 210 309 550
Fax: +351 210 309 520
Svea Ekonomi AB
SE-169 81 Solna
Tel. +46 8 735 90 00
Fax +46 8 735 48 17
Antroya Legal Consulting & Advocacy Services
Sultan Selim Mah. Eski Büyükdere Cad. Behçet Sok.
Büyükdere İş Merkezi No:4 Kat:4
4. Levent, Istanbul
Tel : +90 212 240 3440
Fax : +90 212 240 3002
United Arab Emirates
Al Wadi Holding
Jumairah Lakes Towers, X3 Tower,Level 27 office # 2703 , 2704
Tel: +971 4 452 4440
Fax: +971 4 452 4441
In case you could not find the right local contact, please get in touch with the Cross-border Center at EOS headquarter in Hamburg:
EOS Holding GmbH
Phone: +49 40 2850 1764